Carrot Pharma Complaint Procedure
Carrot Pharma Recruitment is a member of the professional body the Recruitment and Employment Confederation (REC) and as such is bound by its Code of Conduct. Carrot Pharma Recruitment strives to operate a highly professional and ethical service and to this end we have created our Carrot Care programme for both clients and candidates. If however you feel that our service has fallen below expectations and you wish to make a complaint please follow the following procedure:
If you have a complaint…
In the very first instance, please contact your existing Carrot Pharma Recruitment contact at the number below. Your complaint will be taken seriously and we will make every effort to resolve the problem straight away. Alternatively, if you don’t wish to speak to your contact you can speak to the Sales Support Manager, Rachel Mullaney.
01625 541 030
Occasionally we may ask you to outline your complaint in writing to ensure we have a thorough understanding of the facts.
What happens if we cannot resolve your complaint straight away… ?
There may be occasions where we need more time to carry out investigations and therefore we will not be able to resolve your complaint straight away. If this is the case, we commit to the following timetable:
Within 5 business days from the date of your complaint
We will try to provide you with a full reply. If this is not possible, we will confirm in writing that we are looking into your complaint and who will be handling it on your behalf.
Within 2 weeks from the date of your complaint
Your complaint will have been investigated and we will write to you with our response. If we are still not in a position to resolve your complaint then we will inform you of the reasons and when we will make contact again.
Within 4 weeks from the date of your complaint
In the unlikely event that your complaint has not been resolved at an earlier stage, we will write to you with our final response.
If you are dissatisfied
If at any time you are dissatisfied with any aspect of our complaints process, you may write to:
Sales Support Manager
Carrot Pharma Recruitment
Pentland House, Summerfields
Wilmslow, SK9 2GH
If you are still dissatisfied
If you wish to pursue your complaint you have the right to ask the REC to review your case.
You can find out more about the REC’s complaints procedure below: