Carrot Care

Here at Carrot we like to look after our clients and candidates and always try to go the extra mile in terms of service and the level of care. We are proud of our track record and so have outlined our client and customer care policy below.

Consultative Approach– We take time to really listen to clients & candidates. To fully understand their needs. To get to know them. To build excellent relations.

Availability– We’re always available to talk. Evenings or Weekends. To offer advice. To answer a quick question. To help in any way we can.

Real Industry Knowledge– We use our direct industry knowledge/experience to take accurate briefs. To select the best candidates. To provide guidance throughout the process. To set us apart.

Resilience– We work diligently and unstintingly to meet the needs of our clients & candidates. We persevere where others give up. To make things happen. To get results.

Ownership– We let candidates control where their CV goes. We work in close partnership with clients allowing them input and control at each stage of the process. To build trust. To ensure better outcomes for all.

Transparency– We’re very open in our communication and provide genuinely objective advice/guidance to clients & candidates. To communicate effectively. To avoid confusion.

Continuity– We offer one point of contact to guide clients & candidates through every stage of the process. To ensure consistency.

Accuracy– We pride ourselves in providing only accurate information to clients & candidates. To ensure clarity. To aid decision making.

Relevance– We only submit relevant candidates. We do not spec out CVs. We only talk to candidates about relevant roles. We don’t waste anyone’s time.

Expectations– We try to avoid surprises

We want to continue providing a great service to all involved in the recruitment process, and please feel free to let us know how we are doing. This can only help us get better. The best email contact for this is either via your dedicated consultant or rachel@carrotpharma.co.uk

Please contact us to discuss any requirements you may have on 01625 541030.