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(Senior) Client Services Director

£Highly competitive salary | Home based, UK, London, Greater Manchester |  Medical Communications & Medical Education, Client Services |  Permanent  | Ref:887126

The Role

(Senior) Client Services Director - Complex Global Account - High profile role - London, Manchester or remote - Great team and agency support.

This high-profile Client Services Director role within this international agency network is to manage a large, global and complex oncology account. For a CSD looking for more of a challenge, there is the opportunity to be Client Portfolio Lead overseeing a second Hep C account too.

Remote interview process.


The Company

International medical communications agency with a people first approach to all their decision making and who continue to grow, diversify and innovate throughout the Covid-19 situation.

  • Produce high quality, creative and pioneering medical communication solutions
  • Network of offices across the globe providing synergies, scientific expertise, strategic understanding and an integrated approach to their work
  • An ongoing commitment to pro bono and Not for Profit projects including providing publication support to researchers in the field of Covid-19 and producing 3D masks for key workers.
  • A successful and supportive onboarding process for all new starters
  • The agency's success is built around trusting partnerships that everyone is doing the very best that they can do - with teammates, managers and clients.


The Role

As Client Services Director you will manage the large, global oncology account, liaising with multiple clients, partnering with the Scientific Director and leading the client services team.

  • Identify and develop strategic relationships with clients
  • Responsible for multiple lines of business, complex client relationships and high-volume clients.
  • Partner with commercial and product development teams to implement business development initiatives.
  • A very visible and high-profile position within the agency
  • For the more senior Client Portfolio Lead, you will also oversee a second Hep C account helping to develop strategy, provide leadership, convert new business and develop the team.



With many years' experience working in medical communications agencies, you will be looking to join a business that genuinely puts people first and who invests in their professional and personal development. For this Client Services Director and Client Portfolio Lead position you will need:

  • A people-centred approach to decision making
  • The ability to maintain strong client relationships
  • To have successfully managed large scale projects and teams
  • Strong project management and organisational skills


What should you do next?

This agency is continuing to grow and deliver outstanding service to their clients. They are conducting telephone and video interviews and will support you throughout the process so it is a great time to have a conversations and see where it leads… apply today and it could just be the best decision you make!

Unless otherwise stated, if applying for a job within the European Union, you must ensure that you are already authorised to work there.

Carrot Pharma Recruitment Ltd acts as an Employment Business and an Employment Agency on behalf of our client in recruitment for this role.



Louise Lavelle

Which team and area do you work/specialise in?

Healthcare Communications covering Medical Communications, Medical Education, Healthcare Advertising and PR.

What are some of the typical roles you cover?

Client Services: Senior Account Director, Group Account Director, Client Services Director, Director of Client Services, Business Unit Director, Managing Director, Business Development Director, Strategic Solutions Director, Client Partnership Director, Agency Lead

Editorial: Scientific Team Lead, Editorial Lead, Scientific Director, Editorial Director, Senior Scientific Specialist, Executive Scientific Director, Senior Scientific Director, Director of Scientific Services, Business Unit Director, Managing Director, Agency Lead


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