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Client Services Director

Up to £70K DOE | London, Greater Manchester |  Client Services |  Permanent  | Ref:885856



Phillip Hall

Which team do you work in?
Healthcare Communications.

Which area do you specialise in?
Medical Communications and Medical Education 

How do you keep up-to-date with the issues in your sector?
Communicating with candidates on a regular basis, over the phone, email and through LinkedIn. Also meeting candidates over a coffee is a great way to learn more. I try to get to as many networking events as possible; meeting with clients on a regular basis to find out what they're doing really helps too. 

What's your favourite film and why?
My favourite film would have to be...'Once Upon a Time in the West'. A classic Western film that offers everything.

If you could invent one thing what would it be?
I'd invent a time-machine, or maybe something easier to use like 'Bernard's Watch'. It would be ideal to be able to stop time every now and again to catch up on some sleep or spend some extra time finding that perfect candidate!

What makes you #DistinctlyDifferent? 
I'd like to think that I really get to understand what people are looking for in their next role and deliver to that. This, coupled with keeping regular contact with clients to see what their situation is, allows me to match the right candidate to the right company, as each Medical Communications Agency offers something slightly different. This may sound like ordinary recruitment to some, but you have to act differently and go the extra mile in this sector to make it work for everybody involved!


The Role

Client Services Director (Congress focus) - Healthcare Communications Agency (Events led) - Central Manchester or Central London - Up to £70K Depending on experience - Medical Communications Jobs


The Company

Something a little bit different on offer with this agency. They work almost exclusively in events, with a strong Healthcare team that works closely with several top 20 pharma companies. As a business, they work with a large variety of brands from Adidas to Shell and from BAE Systems to Google. Within Healthcare they're responsible for HCP engagement, congress activity, content creation and global product launch.

They're now looking for a Client Services Director to join the business to drive the team across a range of congress activity.

  • Offices in Central Manchester and Central London (as well as US/Europe). This role can be based from either Manchester or London.

  • Very creative and innovative agency. Create spectacular events for their clients

  • Strong healthcare team that has grown significantly over the last 18 months

  • As a business they work across Energy, Technology, Luxury, Retail, FMCG

  • Over 150 staff across the globe


The Role

This is a senior position within the business and as such carries the following responsibilities;

  • Full accountability for the congress service output, achieving peak operational performance

  • Line management of the congress services team (circa 12 staff)

  • Strategic development of the congress offering in line with client demand

  • Support the acquisition of new business including pitch and proposal writing

  • Hands on when needed, providing support and direction



The ideal candidate will be able to demonstrate the following key skills;

  • Strong commercial acumen

  • Excellent project management skills, ideally developed within a healthcare setting

  • Previous experience of managing a team

  • Experience managing client activity at congress - ideally within healthcare

  • Attention to detail, efficient and proactive, excellent proofreading skills, and solid numeracy/literacy skills


What should you do next?

If you're interested in finding out more about the role we'd be more than happy to have a chat. This is a business we've worked with extensively in the past and over this time we've built up a great relationship. Please get in touch to find out more or if you wish to discuss any of our other medical communications jobs!

Unless otherwise stated, if applying for a job within the European Union, you must ensure that you are already authorised to work there. Carrot Pharma Recruitment Ltd acts as an Employment Business and an Employment Agency on behalf of our client in recruitment for this role.

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