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Supply Chain Administrator

Up to £22k + benefits | North West, Greater Manchester |  Quality and Supply Chain, Supply Chain |  Permanent  | Ref:888561



Nadya Libecans

Which team do you work in? 

Drug Development

Which area do you specialise in?

Quality Control and Assurance

How do you keep up-to-date with the latest news in your sector?

I frequently read articles on changes and happenings in the industry, stay well connected on LinkedIn and regularly check in with relevant industry professionals.

What's your favourite film and why?

Honestly, I watch so many films it's difficult to pick just one, so for today I'm going to go with Mermaids because you can't go wrong with Cher!

If you could invent one thing what would it be?

Definitely would have to be heels that turn into flats so that I wouldn't have to carry two pairs of shoes everywhere anymore

What makes you #DistinctlyDifferent?

I believe knowledge is power and I strive to learn as much about people and the industry as possible to build lasting relationships and produce the best results for candidates and clients. 


The Role

The Company

  • Our client is a global pharmaceutical company that specialise in producing treatments for Respiratory, Neonatal and Rare Disease therapy areas

  • Exciting opportunity to join the Supply Chain team in their Manchester head office

  • They offer excellent progression, incentive awards and gym and retail discounts as part of their benefits package


The Role

Our client is looking for a highly dynamic and people focused Supply Chain Administrator to join their team in Manchester! Duties for this role include;

  • To ensure Supply Chain operations is fully covered at all times.

  • Deal with incoming and outgoing supply chain related phone calls and email enquiries responding promptly and ensuring appropriate actions are taken and followed up as necessary.

  • Retrieval and processing of all orders accurately on SAP each day, check prices are correct and obtain authorisation where required.

  • To ensure all customers have relevant WDA(H) and CD Licence to enable orders for company products to be processed and to regularly maintain WDA(H) & CD Licence database as per the check lists and in line with GDP guidelines.

  • Immediately report any Controlled Drug deviations to Head of Supply Chain & Operations Director, in accordance with the SOP.

  • Complete the daily/weekly/monthly check lists, validations and reports and ensure all rebate claims are processed accurately and in a timely manner.

  • Process all returned, damaged and missing goods claims, including the review of the claims and the taking of remedial action, as appropriate

  • Liaison with QA regarding any manufacturing faults or temperature deviations and effectively manage any customer feedback required.

  • Daily contact with neonatal Hospital customers or third party warehouse & logistics provider to confirm safe receipt of orders and take remedial action as required.

  • Maintenance of customer database and paper files.

  • Administration of new MDS account forms received and co-ordination with appointed wholesaler.

  • Ensure any customer queries relating to stock availability or KPI service levels are effectively handled and reported to Head of Supply Chain or Team Leader as required.



  • An excellent track record of customer service/supply chain skills, with a high level of motivation and the determination to succeed.

  • Previous experience of working with 3PLs and maintaining key customer/supplier relationships would be beneficial.

  • Confidence in a team working environment with the ability to manage a diverse workload and work well under pressure is a must.

  • Strong attention to detail to ensure accuracy levels and efficiency.

  • Excellent planning and organisational skills ensuring deadlines and timescales are met.

  • Strong interpersonal skills, with the ability to communicate appropriately, verbally and in writing, with the confidence to engage at all levels both inside the organisation and with customers.

  • Strong computer literacy skills using Excel to carry out data analysis and KPI reporting.

  • Fully proficient in Microsoft office (Outlook, Word, Excel, PowerPoint). The ability to work with SAP and adapt to other software packages is desirable.

  • The ability to process customer orders using SAP would be an advantage.

  • Good knowledge of supply chain and distribution.

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