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Online and Social Media Customer Service Assistant

The Role

Online and Social Media Customer Service Assistant - Nutraceuticals - NW London - £28,000


The Company

Based in NW London just off the M25, this company are a fast-growing British nutraceutical company.

  • A British company committed to human health and research.

  • Develop many household name brands!

  • Export their products worldwide

  • Widely acknowledged as leaders in innovation

  • Won many awards for its ground-breaking clinical research.


The Role

Manage customer service across all digital touchpoints!

  • Respond to customers through various social media channels. Some of which include Facebook, Instagram and Twitter.

  • Be the primary point of contact for customer enquiries through web orders.

  • Communicate with customers through both phone and email.

  • Support the digital and social teams with content plans, creation and posting of social content/web content.



As a best in class customer service operator with experience in Social Media, you will ideally have:

  • Experience and passion to deliver excellent customer service within an ecommerce environment

  • Great typing skills

  • Comfortable being on video

  • Good rapport building skills

  • Excellent verbal and written communication skills


What should you do next?

This Online and Social Media Customer Service Assistant is not to be missed and won't be around for long! Please do not hesitate to express an interest in this role - to discuss further, please submit your current CV.

Unless otherwise stated, if applying for a job within the European Union, you must ensure that you are already authorised to work there. Carrot Pharma Recruitment Ltd acts as an Employment Business and an Employment Agency on behalf of our client in recruitment for this role.



Jayne Jones

Which team do you work in?

Healthcare Communications

Which area do you specialise in?

Advertising, PR and Digital 

How do you keep up-to-date with the issues in your sector?

Regular communication with candidates and clients within the industry helps to keep me on top of the latest news and trends. I like to meet with my clients and candidates as often as possible and get out to many networking events. 

What's your favourite film and why?

I'm struggling to choose just one! I'm a big fan of the Bond films and of course love a good rom-com! 

If you could invent one thing what would it be?

A real Bernard's Watch! Pausing time whenever you choose would be so cool!

What makes you #DistinctlyDifferent?

I enjoy acting and have starred in a variety of TV shows - some involving a lot of prosthetics! I also have a background in Biochemistry. 


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