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Customer Engagement Manager

£ Highly Competitive | South East, Berkshire |  Marketing, Product Manager | Brand Manager  |  Permanent  | Ref:888616

The Role

Customer Engagement Manager | Working across a portfolio of Diabetes and Respiratory Products | Global Pharma Co. Excellent Salary & Progression Opportunities


The Company

Our client is a Global Pharma Company that has a market leading portfolio of products across various therapy areas. Based in Berkshire, they are looking for a bright and career driven marketer that is looking to further their career in a fast paced and dynamic environment as a Customer Engagement Manager.


The Role

Due to an internal promotion within the team my client is now looking for a Customer Engagement Manager to develop and deploy customer centric multichannel plans, working in collaboration with the cross-functional brand and corporate teams and reporting directly in to the Head of Customer Experience. You will:

  • Drive change, purposeful innovation and multichannel capability building within the business

  • In collaboration with the other customer engagement managers and the head of Customer Experience you will define and implement the multichannel strategy and the transformation plan for the UK

  • Define the Communications plan and tailor ongoing communications to embed the multichannel approach.

  • Work closely with key stakeholders within the business to determine what insights, KPIs, metrics and targets are required to ensure CX Excellence.



  • You will be a dynamic and confident individual who is at ease liaising and influencing Snr stakeholders.

  • Strong digital marketing skills - Platform or Content Management systems ideal.

  • Multi-Channel Experience - design of customer experience design across on/off line channels.

  • Knowledge of ABPI and IPHA codes

  • Basic Understanding of UX/CX and SEO


What should you do next?

This Customer Engagement Manager role is a fantastic opportunity with a financial package reflective of the high calibre of candidate sought. For further information on this role please give me a ring, otherwise just click apply, upload your CV and send.



Emma Reynolds

Which team do you work in?

Sales and Marketing.

Which area do you specialise in?

I specialise in Marketing roles at all levels, such as Marketing Executives, Brand Leads, Brand Managers and Product Managers.

How do you keep up-to-date with the issues in your sector?

The main way in which I keep up-to-date with issues is through constantly speaking with my client and candidate network and through industry relevant news and articles. 

What's your favourite film and why?

I'm definitely much more of a boxset type of person. I have a very low attention span for films - I'm currently going through the Vikings series and I love it! 

If you could invent one thing what would it be?

A teleporting device where I could be in any country in the world within as short a time as possible. Love to travel but dislike the actual travelling element! 

What makes you #DistinctlyDifferent?

My focus on providing a straightforward and honest approach to recruiting



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