Here at Carrot Pharma we're passionate about the people we work with and the relationships we've formed with them. To help us gain a better understanding of the work we're doing (and how we can improve upon this) we've implemented a Net Promoter Score® (NPS®).
This score is generated by asking a simple question:
"How likely are you to recommend Carrot Pharma Recruitment to a friend or colleague?"
Our candidates and clients then rate their experience with Carrot on a 10 point scale.
Those who respond with a score of 9 or 10 are seen as Promoters, those who respond with a 7 or 8 are Passive, and those scoring a 0 to 6 as Detractors. Our aim is for all our candidates and clients to be Promoters of Carrot Pharma.
This NPS® score is generated from an index ranging from -100 to 100 and is used to measure the level of customer service of a company. An NPS score higher than zero is said to be good, a score 50 or over is excellent, and anything over 70 as world-class.
Since implementing our NPS® via Customer Thermometer we've received some exceptional feedback from our happy candidates and clients - you can read these comments here!
Our wish to improve our relationships with our candidates and clients mirrors our company values and purpose: